Frequently Asked Questions

Everything you need to know about shopping with EurekaPuzzles.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for fashion items?

We offer a 30-day return policy. Items must be unworn, unwashed, and include original tags and packaging. Please visit our Returns Portal to start a claim.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

At EurekaPuzzles, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% sustainability by 2026.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your delivery progress.